Every Tap & Key item is personalized and 3D printed to order, so we can't accept returns or exchanges for change of mind. If something is our fault, we make it right.
Damaged, misprinted or not working on arrival
Your item may arrive damaged, misprinted, different from what you ordered, or with a chip that won't open your link when tapped with an NFC-enabled phone. If so, email tapandkey.shop@gmail.com within 30 days of delivery with your order number and a photo. We'll reprint it or refund you in full, your choice. You don't need to send the item back.
12-month chip guarantee
If a chip stops opening your link in normal use within 12 months of delivery, we'll fix it free. We'll reprogram the link, mail you a replacement tag, or reprint the item, whichever works. The guarantee covers one replacement per item. It doesn't cover physical damage, heat damage (PLA softens in hot cars or near heaters), use on or against metal surfaces, phones or cases that can't read NFC, or changes to the web page your link opens.
Personalization errors
Every order is checked before printing. SOLD signs with 15–16 character streets, two-line layouts or special requests get an emailed design proof, and printing starts after you approve it. For NFC products, we confirm your link before programming. If a mistake was in the details you sent or approved, we'll reprint at 50% off the item price, plus standard shipping.
Cancellations and delays
You can cancel for a full refund any time before we start printing your order. Once printing has started, the order can't be canceled. If we can't ship within the time stated on the product, we'll email you a new date, and you can cancel then for a full refund.
Lost packages
If tracking shows your package lost, or it hasn't moved for 10 business days, we'll reprint and resend it once at no charge. If an address entered at checkout was wrong, we can resend after the package comes back to us, but you pay the new shipping.
How refunds are paid
We issue approved refunds to your original payment method within 7 business days. Once issued, a refund usually takes 5–10 business days to appear, depending on your bank.
This policy doesn't limit any rights you have under the law. Questions: tapandkey.shop@gmail.com or text 650-613-3136.