FAQ

How does the tap work?

NFC pieces (like the Tap-to-Review stand) have a small chip inside. Hold the top of a phone near the tap spot and the link opens in the browser. Each product page says whether it includes a chip.

Do customers need an app?

No. Most recent phones open the link right away: iPhone XS and newer, and most Android phones with NFC turned on. An NFC app is only used to change where the chip points, and we do that for you before shipping (or help you later if your link changes).

Which phones work?

iPhone XS and newer read NFC automatically, and so do most Android phones with NFC turned on. Some cases or settings can block a tap.

What link can the chip open?

Any https link: a contact card, website, Instagram, listing or Google review page. We program and test the chip before shipping. If your link changes later, contact us and we'll help you update it.

How do I personalize my order?

Fill in the Personalize it box on the product page. For the SOLD stand, choose the street only or the street plus city, state and ZIP on two lines. Every order is checked before printing. SOLD signs with 15–16 character streets, two-line layouts or special requests get an emailed design proof, and printing starts after you approve it. For NFC products, we confirm your link before programming.

How long does it take?

Every item is printed to order and ships within 3 business days. Fast shipping is $9.99 and arrives 3–6 business days after it ships. Economy shipping is $6.99 and arrives in about 1–2 weeks; it's free on orders of $70 or more.

Does it arrive assembled?

Pieces ship flat in a padded mailer with an assembly card, so they arrive safely. SOLD Phone Stand: insert the post into the base, hang your sign on the hooks and clip on the SOLD rider; a small amount of super glue (not included) may be needed to secure the post to the base. Tap-to-Review stand: assembly takes about a minute with a few drops of super glue (not included).

Do you ship outside the US?

Not yet. We ship to US addresses only.

What if something arrives damaged or the chip doesn't work?

Email us within 30 days with a photo and we'll reprint it or refund you. Chips are also covered for 12 months. See our Refund policy for details.

Can I return an item?

Because every piece is personalized, we can't take returns for change of mind. You can cancel for a full refund any time before we start printing your order.